Exchange Policy

At Ashluxury, we take pride in providing our customers with premium luxury fashion, and we want you to be completely satisfied with every purchase. We understand that occasionally, exchanges may be necessary to ensure you receive the right product to suit your needs. Please review our Exchange Policy below for full details.

1. Eligibility for Exchange

  • Notify us within 48 hours of receiving an item if you intend to 
    return or exchange it. Notification means officially informing us via customerservices@ashcorpgroup.com or the Return Portal, not the item 
    arriving back.
  • Local Exchange: Items must be returned for exchange within 5 working days of the delivery date.
  • International Exchange: Items must be returned for exchange within 14 working days of the delivery date.
  • The item must be in new, unworn, and unwashed condition, with all original tags and packaging intact.
  • Items that show signs of wear, damage, or have missing tags will not be eligible for exchange.
  • Final Sale items are not eligible for exchange.

2. Exchange Process

  • To initiate an exchange, please contact our Customer Service team at customerservices@ashcorpgroup.com with your order number and the item you wish to exchange.
  • Once your request is approved, we will provide instructions on how to return your item. Please ensure items are packaged securely to prevent any damage during return transit.
  • Shipping costs for the return are covered by the customer, except in cases where the item was incorrect or defective upon receipt.
  • Upon receipt, all items are thoroughly inspected by our Quality Control (QC) team to ensure they meet the exchange conditions. Items that do not meet these criteria will be returned to you and will not be eligible for an exchange.
Exchange SLA
  • Once the returned item is received and passes QC:
    • QC & Inventory Check: Up to 3 working days
    • Exchange Dispatch: Within 1–2 working days after QC approval
    • Total Exchange Timeline: 4–5 working days
  • Exchanges are subject to product availability. If the requested replacement is unavailable, customers may:
    • Select an alternative item, or
    • Opt for a refund in line with our refund policy.

3. Exchanging for a Different Size or Style

  • If you wish to exchange for a different size or style, please indicate your desired size or item in your exchange request. Availability may vary, and we will confirm item availability before finalizing the exchange.
  • If the requested item is not available, our Customer Service team will provide alternative options or the choice of a refund.

4. International Exchanges

  • For exchanges outside your region, please note that additional shipping fees and longer transit times may apply. Customs duties, if applicable, are the customer’s responsibility.

For any questions regarding our Exchange Policy, please contact us at customerservices@ashcorpgroup.com.